Last updated: [31/07/2026] v1.0

1. About These Terms

These Terms and Conditions (“Terms”) govern the provision of professional services by SOLARGON IKE (“Solargon”, “we”, “us”, “our”) to its clients (“Client”, “you”).

SOLARGON IKE
Leoforos Andrea Syggrou 310, Kallithea, Athens, Greece
Tax Registration Number: EL998268399
Email: dpo@solargon.gr

Tel: +30 211 800 8550

These Terms apply to all projects and service engagements. Where a separate written Project Agreement or Statement of Work (“Project Agreement”) has been executed, it shall take precedence over these Terms in the event of any conflict.

For public sector clients, applicable Greek public procurement legislation (Law 4412/2016, as amended) governs where it applies and shall take precedence over these Terms.

2. Services

Solargon provides professional services in the following categories:

  • Network infrastructure design, supply, and installation
  • Telecommunications systems and solutions
  • Physical security systems (CCTV, access control, intrusion detection)
  • IoT (Internet of Things) solutions and remote monitoring
  • Technical consulting, maintenance, and support

The specific scope of services, deliverables, timelines, and fees for each engagement are defined in the relevant Project Agreement or quotation accepted by the Client.

3. Quotations and Project Agreements

3.1 All quotations issued by Solargon are valid for 30 calendar days from the date of issue, unless otherwise stated in writing.

3.2 A binding contract is formed when the Client provides written acceptance of a quotation or both parties execute a Project Agreement, whichever occurs first.

3.3 Solargon reserves the right to withdraw or revise a quotation before written acceptance if material circumstances change, including but not limited to: significant changes in component pricing, equipment availability, or changes in the project scope requested by the Client prior to acceptance.

3.4 Any changes to agreed scope after contract formation must be documented in a written change order, signed by both parties, and may result in revised pricing, timelines, and milestone structure.

4. Fees, Invoicing, and Payment

4.1 Milestone-based payment: Unless otherwise agreed, fees are structured and invoiced across project milestones as defined in each Project Agreement. Each milestone invoice becomes due upon achievement of the relevant milestone, as agreed in writing between the parties. A typical project may include, without limitation:

  • Milestone 1 — Project Initiation: Advance payment upon contract execution
  • Milestone 2 — Delivery / Partial Installation: Interim payment upon agreed stage completion
  • Milestone 3 — Final Completion & Acceptance: Balance payment upon formal sign-off

Specific milestone amounts and trigger conditions are defined in each Project Agreement.

4.2 All prices are quoted in Euros (EUR), exclusive of VAT unless otherwise stated. Applicable Greek VAT will be added at the prevailing rate.

4.3 Invoices are payable within 30 calendar days of the invoice date, unless otherwise agreed in writing in the Project Agreement.

4.4 Late payment interest: In the event of late payment, Solargon reserves the right to charge statutory interest in accordance with Greek Law 4152/2013 (transposing EU Directive 2011/7/EU on combating late payment in B2B commercial transactions), currently set at the European Central Bank reference rate plus 8 percentage points, calculated from the due date until full payment is received.

4.5 Solargon reserves the right to suspend ongoing services or withhold scheduled deliverables in the event of payment overdue by more than 15 calendar days past the due date, without prejudice to any other right or remedy.

4.6 Title to any hardware, equipment, or materials supplied by Solargon shall remain with Solargon until full payment for those items has been received in cleared funds.

5. Project Execution and Client Obligations

5.1 Solargon will perform all services with reasonable skill, care, and diligence, consistent with professional standards applicable to the ICT and engineering sector in Greece.

5.2 The Client shall provide timely access to premises, systems, network infrastructure, and relevant documentation as reasonably required for the performance of services. Any delays or access restrictions attributable to the Client may result in revised timelines and additional charges, communicated to the Client in advance in writing.

5.3 Where services involve on-site installation or works at Client premises, the Client is responsible for ensuring a safe and compliant working environment in accordance with applicable Greek health and safety legislation.

5.4 Any third-party permits, licenses, telecommunications authorisations, or regulatory approvals required for project execution are the Client’s sole responsibility, unless explicitly stated otherwise in the Project Agreement.

5.5 The Client is responsible for maintaining adequate backups of existing data and configurations prior to any Solargon intervention on live systems. Solargon shall not be liable for data loss resulting from failure to maintain such backups.

5.6 Client-caused mobilisation delays and idle time: Where Solargon engineers or subcontractors have been scheduled and mobilised for on-site works and are prevented from commencing or continuing work due to circumstances attributable to the Client — including but not limited to: site not ready, absence of electrical power or conduit works, pending civil engineering or construction works, delayed or refused site access, or failure to provide required access credentials — Solargon reserves the right to charge idle time at the applicable engineer day rate specified in the Project Agreement, or if not specified, at Solargon’s prevailing standard day rate, notified to the Client in writing. A minimum notice period of 48 hours is required for cancellation or rescheduling of any confirmed on-site appointment. Failure to provide such notice will result in a cancellation charge equivalent to one full engineer day per affected engineer. Client-caused access delays accumulating to more than 5 consecutive working days may be treated as a scope change requiring a written change order and milestone revision under clause 3.4.

6. Warranties

6.1 Workmanship warranty: Solargon warrants that all installation and integration works performed under a Project Agreement will be free from material defects arising from faulty workmanship for a period of 12 months from the date of formal project completion and written Client acceptance.

6.2 Hardware and equipment: Solargon passes through to the Client the manufacturer’s warranty on all hardware and equipment supplied. Manufacturer warranty terms, durations, and claim procedures apply and are the primary remedy for hardware defects. Solargon will assist the Client in exercising manufacturer warranty rights where reasonably practicable.

6.3 Third-party software and firmware: No warranty beyond that provided by the relevant vendor is offered. Solargon will use reasonable efforts to assist the Client in asserting vendor warranty claims.

6.4 Warranties under clause 6.1 do not apply to defects arising from: Client misuse or negligence, unauthorised modifications, failure to follow operating or maintenance instructions, normal wear and tear, power surges or electrical faults beyond Solargon’s control, or interventions by third parties not authorised by Solargon.

7. Intellectual Property

7.1 All intellectual property rights in Solargon’s methodologies, tools, standard configuration templates, and proprietary know-how developed independently by Solargon remain the exclusive property of Solargon.

7.2 Upon receipt of full payment, the Client is granted a non-exclusive, non-transferable, royalty-free licence to use custom deliverables (configurations, documentation, designs) created specifically for the Client under the relevant Project Agreement, solely for the Client’s internal business operations.

7.3 Where open-source software components are incorporated into deliverables, the applicable open-source licences govern those components and take precedence with respect to those elements.

7.4 The Client shall not reverse-engineer, reproduce, distribute, or otherwise exploit any Solargon proprietary materials, tools, or configurations without prior written consent from Solargon.

8. Confidentiality

8.1 Each party agrees to maintain in strict confidence all non-public information received from the other party in connection with any project (“Confidential Information”), and to use such information solely for the purposes of the relevant engagement.

8.2 Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party at the time of disclosure; (c) is received from a third party without restriction on disclosure; or (d) is independently developed by the receiving party without use of or reference to Confidential Information.

8.3 Confidentiality obligations under this clause survive the termination or expiry of these Terms or any Project Agreement for a period of 5 years.

8.4 For public sector clients: disclosure of information required by applicable transparency legislation, public procurement audit requirements, or court order shall not constitute a breach of confidentiality, provided the disclosing party provides prompt prior written notice to the other party where permitted by law.

9. Data Protection

9.1 Each party shall comply with all applicable data protection legislation, including Regulation (EU) 2016/679 (GDPR) and Greek Law 4624/2019, and any amendments thereto.

9.2 Where Solargon processes personal data on behalf of the Client as a data processor (for example, in the context of security camera systems, IoT monitoring, or managed ICT services involving access to Client employee or visitor data), a separate Data Processing Agreement (DPA) shall be executed between the parties before such processing commences. Solargon’s standard DPA is available upon request.

9.3 Solargon’s collection and processing of personal data of Client representatives for the purposes of contract management and communication is governed by Solargon’s Privacy Policy, available at solargon.gr/privacy-policy.

10. CCTV Systems — Client Compliance Obligations

10.1 Scope: This clause applies to all projects involving the supply, installation, configuration, or maintenance of CCTV cameras, NVRs, DVRs, or any video surveillance infrastructure.

10.2 Client as Data Controller: The Client is and remains the sole Data Controller of the CCTV system and all footage captured by it, within the meaning of Regulation (EU) 2016/679 (GDPR) and Greek Law 4624/2019. Solargon acts exclusively as a data processor for the limited technical purposes described in its Privacy Policy.

10.3 Client legal obligations: Prior to activating any CCTV system installed by Solargon, and on an ongoing basis thereafter, the Client is solely responsible for ensuring compliance with all applicable legal requirements, including but not limited to:

  • (a) Legal basis: Establishing and documenting a valid legal basis for the operation of the CCTV system (typically legitimate interest under Article 6(1)(f) GDPR), including a Legitimate Interest Assessment (LIA) where required.
  • (b) Warning signage: Displaying clearly visible and legible CCTV warning notices at the perimeter of each camera’s coverage area, before individuals enter the monitored zone, in compliance with ΑΠΔΠΧ guidance.
  • (c) Retention period: Configuring and enforcing a maximum footage retention period of 15 days as a general rule, or up to 30 days for high-risk premises (e.g., banking, jewellery, pharmacies) with documented justification. The Client is responsible for configuring NVR retention settings accordingly.
  • (d) Prohibited zones: Ensuring that no cameras are directed at or capture footage of: public roads or pavements beyond the Client’s property boundary, toilets, changing rooms, prayer rooms, or any other areas prohibited under ΑΠΔΠΧ guidance.
  • (e) Workplace monitoring restrictions: Where CCTV is installed in work areas, ensuring compliance with ΑΠΔΠΧ guidance on employee monitoring, including that cameras are not used for continuous productivity surveillance and that employees are informed in advance.
  • (f) Data subject rights: Handling all requests from data subjects (e.g., individuals requesting access to footage in which they appear) in accordance with GDPR Articles 15–21.
  • (g) Data Protection Impact Assessment (DPIA): Conducting a DPIA where the system involves large-scale, systematic, or high-risk monitoring (e.g., monitoring of employees, publicly accessible areas, or multiple camera arrays), as required under GDPR Article 35.
  • (h) Data breach notification: Notifying the ΑΠΔΠΧ and affected individuals in the event of a security breach involving CCTV footage, within the timeframes prescribed by GDPR Article 33.

10.4 Data Processing Agreement: Where Solargon requires remote access to the CCTV system for maintenance, monitoring support, or technical diagnostics, a Data Processing Agreement (DPA) must be executed between the parties before such access is activated. Solargon’s standard DPA is available upon request. No remote access will be enabled until a signed DPA is in place.

10.5 Solargon’s access limitations: Solargon personnel will access CCTV footage only to the minimum extent strictly necessary for the agreed technical purpose. Solargon will not retain copies of footage beyond the immediate technical session, share footage with third parties, or use footage for any purpose other than the technical service being performed.

10.6 Client indemnification: The Client shall indemnify and hold harmless Solargon from and against any claims, penalties, fines, or damages imposed by the ΑΠΔΠΧ or any third party arising from the Client’s failure to comply with the obligations set out in clause 10.3. Solargon’s liability for any breach of applicable CCTV-related data protection law attributable to the Client’s instructions, configuration choices, or operational decisions is expressly excluded.

10.7 Configuration documentation and formal acceptance: Upon completion of CCTV installation, Solargon will provide the Client with written documentation of the system configuration, including camera placement, NVR settings, and recommended retention configuration. The Client shall execute a formal Acceptance Certificate confirming system handover and acknowledgement of the configuration as installed. Upon execution of the Acceptance Certificate, sole operational responsibility as Data Controller — including compliance with all obligations set out in clause 10.3 — transfers fully to the Client. The Client is responsible for maintaining and applying this documentation on an ongoing basis.

11. Limitation of Liability

11.1 Exclusion of Indirect Damages

To the maximum extent permitted by applicable Greek law, Solargon shall under no circumstances be liable to the Client for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, operational downtime, or damage to business reputation, arising out of or in connection with the services or equipment provided under these Terms or any Project Agreement, regardless of whether Solargon has been advised of the possibility of such damages.

11.2 Cap on Direct Liability

Solargon’s total cumulative liability for all direct claims, losses, or damages arising out of or related to a specific Project Agreement or Statement of Work — whether in contract, tort (including negligence), or otherwise — shall be strictly capped at and shall not exceed the total fees actually paid by the Client to Solargon under that specific Project Agreement during the twelve (12) months immediately preceding the event giving rise to the claim.

11.3 Statutory Exceptions

Nothing in these Terms shall limit or exclude Solargon’s liability for:

  • (a) Intentional misconduct (δόλος) or gross negligence (βαρεία αμέλεια) as defined under Greek law;
  • (b) Death or personal injury caused by negligence;
  • (c) Any other liability that cannot be excluded or limited under applicable mandatory Greek law.

11.4 Third-Party Infrastructure and Vendor Exclusions

Without prejudice to the foregoing, Solargon shall not be liable for service interruptions, performance degradation, data loss, or security incidents arising directly and primarily from:

  • (a) Failures, outages, or disruptions caused by upstream telecom providers, internet service providers, or network transit operators, including but not limited to fibre cuts, carrier routing failures, or ISP-level congestion;
  • (b) Zero-day software or firmware vulnerabilities in third-party products — including routers, switches, NVRs, IoT devices, access control hardware, or cloud platforms — that had not been publicly disclosed or for which no vendor patch was available at the time of the incident;
  • (c) Disruptions to cloud service platforms relied upon by the Client’s or Solargon’s infrastructure, including but not limited to AWS, Microsoft Azure, Google Cloud, Cloudflare, or equivalent global infrastructure providers;
  • (d) Defects, regressions, or incompatibilities introduced by manufacturer-issued firmware or software updates applied after Solargon’s formal project handover and Client acceptance.

Solargon will use reasonable commercial efforts to assist the Client in documenting incidents and pursuing remedies against the relevant third-party vendor or provider where applicable and where a commercial support relationship exists.

12. Force Majeure

12.1 Neither party shall be in breach of these Terms or liable for any failure or delay in performance to the extent caused by circumstances beyond their reasonable control (“Force Majeure Event”), including but not limited to: natural disasters, acts of war or terrorism, large-scale cyberattacks on public infrastructure, government-imposed restrictions, strikes or industrial action affecting third parties, or supply chain disruptions affecting the availability of ICT equipment or components.

12.2 The party affected by a Force Majeure Event shall notify the other party in writing as soon as reasonably practicable. If a Force Majeure Event continues for more than 60 consecutive calendar days, either party may terminate the affected Project Agreement by written notice, with payment due for all work completed and costs committed up to the date of termination.

13. Termination

13.1 Termination for cause: Either party may terminate a Project Agreement with immediate effect upon written notice if the other party commits a material breach of these Terms or the Project Agreement and fails to remedy such breach within 15 calendar days of receiving written notice specifying the breach in reasonable detail.

13.2 Termination for convenience: Either party may terminate a Project Agreement by providing 30 calendar days’ written notice to the other party. In such case, the Client shall pay Solargon for all services performed and costs irrevocably committed up to and including the effective date of termination.

13.3 Upon termination for any reason, each party shall promptly return or securely destroy the other party’s Confidential Information. Solargon shall provide the Client with all completed deliverables and documentation for which full payment has been received.

13.4 Clauses 7 (Intellectual Property), 8 (Confidentiality), 9 (Data Protection), 10 (CCTV Compliance), 11 (Limitation of Liability), and 14 (Governing Law and Jurisdiction) shall survive termination of these Terms or any Project Agreement.

14. Governing Law and Jurisdiction

14.1 These Terms and any Project Agreement entered into under them are governed exclusively by Greek law.

14.2 Any dispute arising from or in connection with these Terms or any Project Agreement shall be subject to the exclusive jurisdiction of the competent courts of Athens, Greece.

14.3 Prior to initiating court proceedings, the parties may, by mutual written agreement, submit a dispute to mediation in accordance with Greek Law 4640/2019 on mediation in civil and commercial matters.

15. General Provisions

15.1 Entire agreement: These Terms, together with the relevant Project Agreement, constitute the entire agreement between the parties for the relevant engagement and supersede all prior written or oral discussions, representations, or agreements relating to that engagement.

15.2 Amendments: No modification to these Terms or a Project Agreement is valid unless made in writing and signed by authorised representatives of both parties. Electronic signatures executed via an eIDAS-compliant platform (Regulation (EU) No 910/2014) are deemed equivalent to handwritten signatures for the purposes of this clause.

15.3 Severability: If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

15.4 No waiver: Failure by either party to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

15.5 Assignment: The Client may not assign or transfer any rights or obligations under a Project Agreement without the prior written consent of Solargon. Solargon may engage qualified subcontractors to perform elements of the services, while retaining responsibility for the overall quality of delivery.

15.6 Notices: Formal notices under these Terms shall be sent by email with written acknowledgement of receipt, or by registered mail with return receipt, to the contact details specified in the relevant Project Agreement or as updated in writing by either party.

15.7 Governing language: These Terms are provided in both Greek and English. In the event of any conflict or inconsistency between the two language versions, the Greek version shall prevail for all disputes arising under Greek law and before Greek courts. The English version is provided for reference and convenience only and shall not be used to override or modify the meaning of the Greek version.